Those that know me know that I love to shop online – no parking, no crowds and my order is brought to me. Well, I am experiencing (for the first time) a problem with an online order with Amazon.com. I have sent three emails asking for assistance, with only one unsatisfactory and useless reply from someone with an “out sourcing” name. So I thought, “Fine, I’ll just call customer service.” If you have never attempted to find the customer service number on Amazon’s website, I would say don’t bother. Thank you Google for letting me know that I am not the only person to have this dilemma. A quick Google search provided many links that contain the number:

US Customer Service
Phone toll-free in the US and Canada: (800) 201-7575
Phone from outside the US and Canada: (206) 346-2992 or (206)-266-2992
Another direct line: (206) 266-2335
E-mail: orders@amazon.com (I think this will still work, but no guarantees)

E-mail address and the fax numbers seem to go on- and off-line with some regularity. Readers have also had luck with the following addresses:
resolution@amazon.com
charge-inquiries@amazon.com
jeff@amazon.com
(This last e-mail address sends back an note from Amazon that using it won’t help you. There may be nobody reading the e-mail that comes to this address.)

Amazon’s rebate center: 1-866-348-2492
Amazon Corporate Accounts:1-866-486-2360

Snail mail to customer service
Amazon.com, Inc.
Customer Service
PO Box 81226
Seattle, WA 98108-1226

This entry was posted on Wednesday, December 14th, 2005 at 9:05 am and is filed under FYI. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.